A customer named Jerry living in Michigan recently wrote this email to Seagate concerned about his order of the Buy 1 Get 1 Free Grape Seed Extract 30 capsule bottles, comparing the savings with buying a single 90 capsule bottle of Grape Seed Extract.
Comments: I just placed an order for the buy one get one free 30 count per bottle grape seed extract. However, if I bought the 90 count bottle, it really comes out cheaper per capsule. Can you explain where the savings are in your offer? Quite frankly I would have rather gotten the 90 count- it cost less and will last longer. thank you
This is not a complaint that we receive very often, the fact that there is savings for buying a larger-size bottle versus a smaller size of the same product. Below is Seagate’s response to Jerry’s comments and complaint–
That’s absolutely right and this is the way it is supposed to be — In every store on the internet, neighborhood grocery store, etc. … the larger size bottles give you the better deal than the smaller bottles, and they are supposed to last longer too.
In this case, you bought 2 x 30 bottles for $17.95 which works out to $.2991/capsule. The 90 capsule bottle @ $26.50 gives you a cost of $.2944/capsule. So the 30 capsule bottles cost you $0.0047/capsule more than buying the 90 bottle — less than half a penny more per capsule for the 30 capsule bottles. But you also spent $8.55 less for the smaller size.
Several other things to keep in mind-
1) We have been producing Grape Seed Extract since 1997 and never had a price increase. This was a price decrease. The buy 1 get 1 on the 30 cap made the product half price. The 90 cap bottle was reduced by 25%. A price reduction given to the customer is a good thing. Consider that all of our other costs except for the grapes themselves continue to go up — electricity, water, labor, packaging, shipping etc. Are you paying the same price for coffee, bread, or milk as you did in 1997?
2) Seagate Grape Seed Extract is being sold in 250mg capsules. Most of the competing grape seeds are in 30, 50 or 100mg capsules. How many other companies are giving this type of deal on a 250mg capsule of grape seed extract? We are able to do this because we do our own production and own our own factory. But in the end, we are a business and do need to make a small profit.
Thank you for your email and understanding.
Seagate Customer Service
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