Every winter we receive this question from various customers regarding the hardening of the OliveViate or the Olive Oil in their bottles when they receive their delivery.
A customer named Freda D. recently received a bottle of OliveViate and send us the following email:
It is precisely the change in temperature that causes the coconut oil and also the olive oil in the OliveViate to thicken. This happens below 75F.
You are located in Onaway, MI. one of the coldest spots in the U.S. which has been hit with arctic blasts for the past month.
Due to the temperatures outdoors in your location, the product would have arrived at your door completely solid, since the oils would have turned to solid fat.
Keep in mind that these products are made from real oils and not chemicals.
Seagate Customer Service
These are the two Seagate products most susceptible and most reported by customers for changing viscosity (thickening) during cold weather. The Extra Virgin Olive Oil won’t solidify until the temperature falls below approx. 37F. This temperature is easily reached inside a UPS truck or Mail truck during the winter in most States east of the Rocky Mountains … or in your refrigerator. However, once you lower the temperature of the Olive Oil below 65F, it will thicken and appear to become more “cloudy” in appearance. This is normal and does no harm to the oil. Just bring the temperature of the oil back above 65F and it will return to its original state.
The OliveViate on the other hand will begin to harden below 75F, and will completely solidify when the temperature drops below the mid-60’s. That is because this product contains a high percentage of pure organic coconut oil which will change from liquid to solid (oil to fat) at a relatively higher temperature. This is also normal, does not harm the product, and is easily remedied by placing the bottle in your pocket prior to use if your house has been cold.
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